FAQ
We gathered the most common questions about products, subscriptions, delivery, warranty and after-sales service.
Do all receivers include subscriptions?
No, the included subscriptions vary from device to device and offer to offer. You’ll find the available subscriptions and features on each product page.
Note: Quick tags summarise only some features, so we recommend reading the full product description before buying.
Are the website’s prices and offers final?
The price shown on the product page is the price that applies when you order, unless the offer says otherwise. Some offers and coupons are limited by time or quantity.
Product or subscription prices may change in the future, so the price shown when you complete the order applies.
How long does order preparation take?
Orders are usually prepared within 24–48 hours. Faster delivery may be available inside Amman, Zarqa and Salt depending on order time and courier and product availability.
Large orders or orders that include installation may need an appointment arranged in advance.
Is delivery available to all governorates of Jordan?
Yes, delivery is available to all governorates of Jordan. Delivery time and fees vary by area, order type and size.
Delivery details will be shown or confirmed before the order is approved.
Is delivery free?
Free delivery is available for most receivers according to the offer and area shown when you order.
Fees may apply to some areas, large products, installation requests or orders not covered by the free delivery offer.
What products and services does Shaikh Alkar offer?
We offer a range of receivers and Android TV devices, streaming subscriptions, security cameras, networking devices and routers, UPS systems, intercom and fingerprint systems, plus installation and technical support services.
Options vary by use and budget, and our team can help you choose the best product.
How do I choose the right receiver for me?
The choice depends on how you’ll use it, for example:
- Watching channels and apps only.
- Needing Android TV or Google TV.
- Memory and storage size.
- A satellite input, or internet only.
- 4K or 8K support and dual-band Wi‑Fi.
Send us your needs and budget and we’ll recommend the right options directly.
What payment methods are available?
The available payment methods appear at checkout. They may include cash on delivery or other methods depending on the area and order type.
The final method is confirmed with the order details before preparation or delivery.
How do I know a product’s warranty period?
The warranty period varies by product type and manufacturer. Warranty details are given in the product description or invoice.
Keep the invoice and original accessories to use the warranty, and each case is subject to technical inspection.
What does after-sales service include?
After-sales service includes help with setup and operation, technical support for supported products, fault follow-up under warranty terms, and guidance on suitable updates or apps.
Some services may require a technician visit or fees depending on the request and the customer’s location.
What is the return and exchange policy?
You can request a return or exchange within 18 days under the terms published on the return and exchange policy page.
The decision is made after inspecting the product, and requests are accepted in cases like a manufacturing defect or a product that differs from its description. An opened, used or damaged product may not be accepted if it breaks the policy terms.
How do I renew an IPTV subscription or activate an app?
Send the support team the subscription or app name, device model, and the activation number or a clear photo of the subscription info page.
We’ll explain the available options, duration, price and how to activate. Don’t send personal passwords or sensitive payment details by message.
What should I send technical support when there’s a problem?
For a faster diagnosis, send:
- Device name and model.
- A photo or video of the problem.
- The error message text, if any.
- When the problem started and the steps you tried.
- Order or invoice number when needed.
Do you install security cameras and systems?
Yes, we provide security camera solutions for homes, shops and companies, including supply, installation and programming.
To prepare a suitable quote, we need to know the type of site, roughly how many cameras, the resolution needed, the recording period and the project location.
How do I track my order?
You can track your order by contacting us with the order number or the phone number used when buying.
We’ll update you on preparation and delivery and any extra details needed to complete the order.
Where are Shaikh Alkar’s branches?
We welcome you at the main showroom on Mecca Street and at the Airport Road location – Al-Hajra Village.
Opening hours may differ on Fridays and public holidays, so it’s best to check the contact page or contact us before visiting.
Still need help?
Send your question to the Shaikh Alkar team and we’ll help you choose the right solution.