Returns and exchange policy
At Shaikh Alkar to offer a clear, reassuring buying experience. You can request a return or exchange within the period below, and the final decision is made after inspecting the product and checking its condition and the reason for the request.
18 days
The period for requesting a return or exchange from the date you receive the product.
Product inspection
Final approval is given after inspecting the product and accessories and checking the reason for the request.
Original item and accessories
Bring the product with the invoice, packaging and original accessories where possible.
Accepted cases
- A manufacturing defect confirmed after inspecting the product.
- Receiving a product different from the one on the order or invoice.
- A significant difference between the product received and the description published on the website.
- The product arrives damaged, provided you tell us right after receiving it.
Order acceptance terms
- Submit the request within 18 days of receiving the product.
- Bring the invoice or proof of purchase.
- Return all accessories, gifts and booklets that came with the product.
- The product must not have been misused, broken or modified without approval.
Cases not accepted
- An opened or used product isn’t returned just because of a change of mind, except for a manufacturing defect confirmed by inspection.
- Damage caused by incorrect installation, misuse, electricity, moisture or breakage.
- Missing a key accessory, the serial number or the box in a way that prevents the product from being resold.
- subscriptions and digital services after they’re activated or their details are used, unless a fault on the service side is proven.
How to submit a request
- Contact us and send the order number or a photo of the invoice, explaining the reason for the request.
- Send photos or a video showing the problem when needed for an initial diagnosis.
- Bring or send the product to the specified branch with all its accessories for inspection.
- After inspection, you’ll be told the decision and the right action: repair, replacement or return depending on the case.
Inspection and final decision
Submitting a return or exchange request doesn’t mean automatic approval. The technical team inspects the product and checks its serial number, condition and the cause of the problem. The right action is decided after the inspection, and may be a warranty repair, a replacement or an approved return, depending on the case.
Important note: Delivery or shipping costs caused by a change of mind aren’t refunded. If a manufacturing defect or an order preparation error is confirmed, the right pickup and delivery arrangement is set after reviewing the case.
Need help with your order?
Send the order number, a photo of the invoice and a short description of the issue, and the Shaikh Alkar team will follow it up.